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Tag Term:time
FEB 21
2017
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    Shopper Insights
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    Digital Retailing

Retail Technology in 2017: Customer Expectations Powering the In-Store Connection

The technology behind selling vehicles is changing from a dysfunctional array of tools to a smooth and connected journey that

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tags:  process , speed , csi , best practices , experience , time , fi , streamline , integration , online offline

MAY 25
2016
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    Digital Retailing

White Paper: The Best of Both Worlds - Integrating Online & Offline Processes Is Key to Dealership Longevity

Consumers who are used to online convenience are becoming more dissatisfied with the sheer amount of time it can take to complete offline sales process activities at the dealership. Download the white paper to learn about a potential solution to this dilemma: a sales process that integrates online and offline activities.

Also check out Dealertrack’s Digital Retailing Difference eBook and discover how innovations in Digital Retailing can be applied to drive a successful, streamlined online to in-store strategy.

 

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tags:  process , speed , csi , best practices , experience , time , fi , streamline , integration , online offline

APR 1
2016
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    Digital Retailing

Speed to Succeed: Streamlining the Sales Process to Improve the Customer Experience

You’ve got 90 minutes to get them in and get them out with one of your cars

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tags:  process , speed , csi , best practices , experience , time , streamline

JAN 21
2015
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White Paper: It's About Time
Streamlining in-store processes to improve the customer experience

Car Buyer Satisfaction with the Dealership Experience Declines After 90 Minutes

New data from Autotrader puts a timestamp on when satisfaction peaks—and declines

tags:  autotradercom news , dealership experience , customer handling , time study , time

NOV 24
2014
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    Digital Retailing

White Paper: It's About Time

To better understand the disconnect between customer expectations and the dealership experience, as well as areas of opportunities where dealerships may better align their in-store processes with customer requirements, Autotrader conducted an analysis of four disparate dealerships to document a baseline of dealership processes and cycle time to help identify strategies that can create a competitive advantage.

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tags:  white paper , dealership experience , customer handling , time study , time

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