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Tag Term:customer experience
Mar
2017
7

CBT Automotive Conference & Expo

  • WHEN
  • Tuesday, March 7 - Thursday, March 9 2017
  • Time: 10:31am-10:31am
  • WHERE
  • Hyatt Regency, Atlanta, GA

Click Here to Register

The CBT Automotive Conference & Expo is the most comprehensive and information-packed event in retail automotive. Hosted by CBT News, The Official News Source of the Retail Automotive Industry, this must attend conference for auto dealers addresses every aspect of the industry including Leadership & Management, Marketing, Social Media, Technology, Sales Strategy, F&I, BDC, Fixed-Ops, Customer Experience and much more.

Cox Automotive Speakers:

General Session – Kevin Filan, Vice President-Marketing, Cox Automotive Retail Solutions– 3/7 from 3:45-4:15 p.m. – Grand Hall

tags:  cbt , retail automotive , leadership management , marketing , technology , fi , bdc , fixedops , customer experience

JAN 29
2017
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    Shopper Insights
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    Best Practices
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    Research & Market Reports
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    Digital Marketing
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    Search & Social
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    White Papers & Case Studies
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    Video
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    Digital Retailing

2017 Cox Automotive Insights Handbook

Cox Automotive provides the broadest, deepest, most complete view of the entire automotive ecosystem through our unique ability to integrate insights from our wholesale, financial, media and fixed operations brands. Every aspect of the industry is changing — from how cars are designed, produced and built, to how they are moving through the ecosystem — and it’s being driven by the connected consumer. The 2017 Insights Handbook identifies eight key markers that define where the retail automotive industry is today and where it needs to go in the future. These insights should help dealers, OEMs and lenders understand what they need to do to build a connected, holistic platform that will break down the barriers between their organizations and consumers.

Download the handbook and learn how to improve process efficiency, increase revenue, spur innovation, enhance the customer experience and build brand loyalty.

Download Handbook Now

tags:  handbook , insights , shopping behavior , efficiency , innovation , customer experience , brand loyalty

JAN 11
2017
  •  
    Shopper Insights
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    Best Practices
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    Research & Market Reports
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    Digital Marketing
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    Search & Social
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    White Papers & Case Studies
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    Video
  •  
    Digital Retailing

2017 Dealership Defection Study: Should I Stay or Should I Go?

We surveyed 400 consumers nationwide who visited a dealership within the previous 24 hours. Three out of four went to buy but only 1 actually did. Download the infographic to take a look at the findings.

Download PDF Now

tags:  2017 dealership defection study , infographic , customer experience , dealership experience , independent , franchise

APR 20
2015
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    Shopper Insights
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    Best Practices
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    Research & Market Reports
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    Digital Marketing
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    Search & Social
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    White Papers & Case Studies
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    Video
  •  
    Digital Retailing

Customer Handling Infographic

Customer handling and the experience at the dealership is one of the top reasons why a car buyer decides to purchase from a dealership. A good experience can mean repeat and referral business for your dealership.

Download PDF Now

tags:  customer handling , customer experience , dealership experience , independent , franchise

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FEATURED VIDEO TUTORIAL

Real car buyers tell us why they chose the dealership they purchased from.

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    Webinar

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