Learning Library

JUN 21
2016
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    Shopper Insights
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    Research & Market Reports
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Manheim Used Vehicle Value Index Report - May 2016

New report shows wholesale prices are up and used vehicle sales show steady increases

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tags:  manheim market report , used cars , wholesale , prices

MAY 16
2016
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    Shopper Insights
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    Research & Market Reports
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    Digital Retailing

Ride Sharing and Car Sharing Infographic

Data from the 2016 Kelley Blue Book Ride Sharing/Car Sharing Study shows that awareness of ride sharing and car sharing is strong but usage is low. Download the infographic to take a look at the numbers.

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tags:  kelley blue book , ride sharing services , car sharing services , infographics , independent

APR 20
2016
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    Shopper Insights
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Next on the Horizon: Gen Z

Meet Gen Z. Cautious spenders. Practical consumers. Substantial spending power

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tags:  generation z , gen z , influence , shopping behavior , independent , used cars , new cars , dealership experience , research , demographic

APR 1
2016
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    Shopper Insights
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    Research & Market Reports
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    Digital Retailing

Speed to Succeed: Streamlining the Sales Process to Improve the Customer Experience

You’ve got 90 minutes to get them in and get them out with one of your cars

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tags:  process , speed , csi , best practices , experience , time , streamline

MAR 23
2016
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    Shopper Insights
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    Research & Market Reports
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    Digital Retailing

Maintenance & Repair Study

According to a new study, dealerships are leaving money on the table when it comes to maintenance and repair services. In fact, only 30% of total service visits occur at a dealership. The reasons why dealerships are not capturing more of this $99 billion market fall into five main categories:  1) Value Perception, 2) Awareness, 3) Customer Experience, 4) Warranty/Service Contract Expiration, and 5) Location/Convenience.

Download the Maintenance & Repair Study PDF to find out what you can do to take better advantage of potentially lucrative service opportunities. Also check out Spectrum, the industry’s first cloud-based system that helps dealerships create an outstanding service and ownership experience designed to turn one-time customers into repeat buyers.

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tags:  maintenance repair study , maintenance , repair , study , service , used cars , new cars , mars , fixed ops , dealership experience , research , demographic , influence , warranty , extended service agreement

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FEATURED VIDEO TUTORIAL

Real car buyers tell us about the things they liked and didn't like at the dealership.

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